Management Development Part 2
Time is TBD
|Location is TBD
Part 2 of our Essential Communication Skills for Leaders and Managers Dealing with Difficult Communications Two separate, one day courses that stand alone and collectively will give you a firm foundation for dealing with both internal and external stakeholders.
Time & Location
Time is TBD
Location is TBD
About the event
Course Overview: This course aims to equip managers with essential communication skills to
become effective leaders. Participants will learn various communication techniques and strategies to
enhance their ability to convey ideas, build strong relationships, and inspire teams. The course will
focus on verbal, written, and nonverbal communication skills, along with active listening and conflict
resolution techniques. Participants will have an opportunity apply the learning via participation in
practical activities and scenarios. Participants will develop their communication prowess and know
how to apply these skills to their managerial roles.
Course Duration: One Day
Conflicts
Identifying and addressing conflicts in the workplace, strategies for managing conflict and
maintaining harmony. Conflict resolution and difficult conversations. Effective approaches to handle
difficult conversations and turning conflicts into opportunities for growth and collaboration.
Crisis Communication and Stakeholder Management
Preparing for and managing crisis communication, handling communication with stakeholders during
difficult times, maintaining transparency and trust in crisis situations, creating communication plans
for various stakeholders
Written Communication
Crafting clear and concise emails, business writing etiquette, writing reports and memos
Integrating Communication Skills into Managerial Roles
Applying effective communication skills in leadership, constructive delegation, and empowerment
through communication, building a culture of open communication within the organisation
Creating a personal action plan for continued development.